INFORMATION FOR RETURNS
In order to handle the process according to your wishes, we need precise information!
We do not provide a returnform anymore!
The production of paper consumes a lot of water and pollutes the environment in the form of Co² and microparticles in the air and in the water. Therefore, we decided to reduce our paper waste to a minimum.
Please use your invoice to let us know your exchange or refund requests. Mark the items and write your exchange request below or on the back.
Unfortunately, a phone call or an email is not enough, as your return could not be clearly identified by the returns department. Add this sheet to the package. If you no longer have it, of course, a neutral piece of paper will do.
Please send the package back to us with sufficient prepaid postage. Unfortunately, we can not accept non-free packages and must refuse to accept!
Please note that we can only fully refund or exchange unused goods. In case of dirt or signs of use (scratches, mud, animal hair or similar) we reserve the right to withhold 30% of the value of the goods, but at least 10 €.
If you would like to report a defective product, please contact our customer support to receive a shipping label for the return shipment.
The costs for a return are borne by the customer. In the case of an exchange, the renewed delivery of the exchanged goods is then free of charge for the customer.
If you want to get your money back and have not paid with Paypal, please give us your account details in the form of IBAN and BIC. For privacy reasons, we may not save any bank details.
If there were special arrangements, please write them down in detail. Please name the name of the customer supporter with whom you talked and, if possible, the date.
If a consultation took place via e-mail, please attach a printout of the mail traffic to the package. Each of our employees is able to handle the case as quickly as possible according to your wishes.
Großer Kamp 11