Here you will find answers!

A: Once your order has been paid for, we cannot adjust it retrospectively!
In individual cases, it is possible to change the delivery address within a few hours. However, support requests have a processing time of 2-5 working days, so we cannot guarantee this!
Once payment has been completed, it is no longer possible to remove, change or add items to your order.

A: In individual cases, it is possible to change the delivery address within a few hours. However, support requests have a processing time of 2-5 working days, so we cannot guarantee this!
Your parcel will be returned to us if it cannot be delivered. We will contact you when the returned parcel arrives. You then have the option of cancelling your order or having it reshipped.
If you would like to have your parcel sent to you again, we will charge a shipping fee depending on the destination:
Shipping information

A: Your parcel does not contain all the items you ordered?
Then please check the box first - does it have holes and was it damaged during delivery? Please contact our support and add some pictures of the damaged parcel to the mail.
We also need the following information:
• Order number
• Item details of the missing item
Our support team will clarify all further steps with you and work with you to find a quick solution!

A: Sometimes we make a mistake and it can happen that you receive the wrong article. We apologise for this mistake!
We will always try to exchange the incorrect delivery for the desired product as fast as possible. If the desired item is sold out, we will work with you to find a suitable replacement.
You can initiate the exchange via the returns portal using your order number and postal code. We will provide you with a return label so that you can send the parcel back to us free of charge. In this case, you may ignore the note on return costs.
Please include a note in the parcel stating that you have received the wrong item and would like to exchange it. Your order number and information about the item you actually need are important.
You can find all further information in our return guide.

A: please check the box first - does it have holes and was it damaged during delivery? Please contact our support and add some pictures of the damaged parcel and item to the mail.
We also need the following information:
• Order number
• Item details of the damaged item
Our support team will clarify all further steps with you and work with you to find a quick solution!

A: The gift voucher will be sent as a PDF attachment with the order confirmation. You will not automatically receive a physical version!
If you would also like to receive the voucher by post, please send us an email with the following details to our support:
• Subject: "Voucher by post"
• Order number
• Shipping address
We will pay the postage for you and send you the voucher as soon as possible!

A: There are two different types of codes: Vouchers and credit codes
Vouchers are usually discounts that give you a percentage off your order. Credit codes are "vouchers" purchased in the shop that credit you with a certain amount of money.
Both codes are redeemed separately in the respective field. As a rule, one code can be added to each order. However, some discount promotions cannot be combined.
If you receive an error message, please send a screenshot of the error message and the code to our support.

You can only use one credit code per order. Do you have several credit codes that you want to redeem together in one order?
Then please complete the order of your desired items with the payment method "Prepayment" and contact our costumer service before making the payment. Colleagues need the following information:
• Order number
• Codes
We will add the vouchers manually as soon as possible. You will then receive an updated payment request with the remaining amount.

A: You can conveniently initiate your return via our returns portal.
You can find all further information in our return guide.

A: Sometimes we make a mistake and it can happen that you receive the wrong article. We apologise for this error!
We will always endeavour to exchange the incorrect delivery for the desired product. If the desired item is sold out, we will work with you to find a solution for an appropriate replacement.
You can order the wrong item as an exchange via the returns portal using your order number and postal code. We will provide you with a return label so that you can send the parcel back to us free of charge. In this case, you may ignore the note on return costs.
Please include a note in the parcel stating that you have received the wrong item and would like to exchange it. Your order number and information about the item you actually need are important.
You can find all further information in our return guide.

A: please check the box first - does it have holes and was it damaged during delivery? Please contact our support and add some pictures of the damaged parcel and item to the mail.
We also need the following information:
• Order number
• Item details of the damaged item
Our support team will clarify all further steps with you and work with you to find a quick solution!

A: For purchases via other purchasing portals such as eBay or Amazon, please use the returns portal of the respective provider.
These are independent shops with their own customer support.
You can find instructions on the procedure in the portal of eBay and Amazon. Unfortunately, we at Mytholon Onlineshop have no full influence on the orders and can neither view nor influence various details. However, our colleagues will be able to provide you with the best possible advice.

A: We endeavour to publish the most comprehensive measurements possible for our articles. You will find these mainly as a table in the article text or as an image table in the article photos (one image to the left).
Each of our products is individually manufactured and the cut varies depending on the item. We therefore strongly recommend that you take a look at the size charts before you buy to determine your ideal size. As always - if you have any questions or can't find the measurements, please get in touch with our support.

A: No, unfortunately we do not offer special orders.
This includes an individual combination of materials, sizes and colours for our existing product range, as well as the design of our own creations.

A: If an item is not listed in the shop, it is very likely that it is a sold-out product that we will not be able to re-supply.
We always endeavour to design new creations for you and to make room for a new collection, we unfortunately have to discontinue some old products. Some items are only available in limited editions and as soon as the stock is sold out, this product will unfortunately no longer be available.
We do not offer special orders for former limited editions or earlier collections. Take a look around our shop to see if you like a piece of jewellery from our current collection or let our support team advise you on alternatives.

A: This depends on the manufacturer of the product. It can sometimes take up to 4 months before an item is available to order again. It's best to sign up for our notification service and be informed as soon as an item is available again! To use this service, enter your e-mail address next to your desired item. Simply follow these steps:
1. Open the artcle in our shop. 2. Select your desired variant (size, colour etc.)
3. If it is not in stock, enter your email address and click on "Notify me"
4. We will automatically send you a confirmation email, simply click on the link contained therein to enter your notification in our system.
Attention: Please always select your desired variant (colour/size) first to see the current stock level and to enter the correct notification.

A: If an item is not available, it will unfortunately not be available for pre-order. It is also not possible to schedule a later dispatch of an order.

Pre-orders for events: If you would like to reserve or pre-order products for markets, you can do so using our pre-order form.
Only items that are currently available in the online shop can be pre-ordered!
Please note that your enquiry must be confirmed by us at least 14 days before the start of the event. The following information is required in the form:
• Date and location of the desired event
• Article name, article number and quantity
• Your first name, surname

A: Before wearing your leather products for the first time, you should rub them thoroughly with a tea towel to remove excess grease and colour residue. We recommend cleaning your leather products after each use and rubbing them lightly with leather grease. Excessive use of leather grease clogs the pores of the leather and can permanently reduce its breathability.
If your product comes into contact with water, the leather should be dried thoroughly and then re-greased. You can use, for example, the Gold Quality leather grease.
Ballistol from the spray can is also suitable for maintenance, especially for hard-to-reach areas and buckles. You can dry-brush suede and make it more weather-resistant with a commercially available waterproofing agent. In case of heavy soiling, the dried dirt should be brushed off and residues removed with a damp cloth. Allow the leather to dry and then grease it.
Leather can develop mould if stored in damp air for long periods. You can easily remove this with a sponge and soap, allow the leather to dry and then grease it thoroughly again. In the case of advanced mould, we recommend using saddler's soap. This penetrates deep into the leather and cleans it very effectively. The soap is available from specialised equestrian retailers.
Well-maintained leather items will last you a long time.

A: You should degrease your armour before wearing it for the first time. The best way to do this is to use kitchen paper. However, a very light layer of grease should remain on the metal. Plate armour should be treated regularly with Ballistol, WD40 or similar products.
A thorough application of maintenance oil is particularly important before the armour is stored in a box or bag for a longer period of time. Cellars in particular are only suitable for storing plate armour to a limited extent, as they are often very damp. Oil-soaked cloths into which you wrap the armour can help here.
Be careful not to leave your steel armour lying in the grass overnight! This accelerates the formation of rust considerably. It is best to store the armour safely in a box or on a waterproof surface.
Light rust film can simply be wiped off, but firmly seated rust spots must be removed with abrasive wool or, in the worst case, a steel brush. If the rust is too deep, black spots are unavoidable and cannot be polished out easily. Rust on burnished armour cannot be sanded off without damaging the burnished finish. However, it is possible to blacken the area in question with a little blackening paste.
We recommend wiping the armour with an oily cloth every evening before taking it off for the night. When you get home from the event, you should immediately remove any dirt, check it carefully for damage and oil it thoroughly. Don't forget to treat the straps with leather grease from time to time. Some metal care products can attack the leather and dry it out.

A: We generally recommend hand washing all our textiles. Under no circumstances should they be dried in a tumble dryer. Damask fabrics, multi-coloured costume pieces or costume pieces with braid should be taken to the dry cleaner if necessary, as there is a risk that the fabrics will stain each other. We advise against bleaching our textiles.
Fabrics can be ironed, but only at a low temperature.
Our colours are not UV-resistant, so they will fade over time. If costume parts are exposed to strong sunlight for a longer period of time, this can accelerate.

A: The hole in the blade of our Battle Standard weapons, which is about 2-4 cm below the tip, is created during the production process.
The core rod is placed on two holders in the mould for the gun - one of them causes this hole. Rest assured that this does not affect the functionality of the weapon and that it is fully operational. If you still don't want to keep the sword, you can of course send it back to us. Please have a look at our return guide.

A: You can select which of our shipping service providers you would like to use to send your parcel directly under the payment methods. Depending on the destination address and parcel size, there are various options to choose from.
Delivery in Germany usually costs between €5.90 (DHL) and €6.00 (UPS). From an order value of 50€ we offer free delivery within Germany. From 150€ you can even have your order delivered free of charge to selected countries outside Germany.
The costs for deliveries abroad depend on the destination address. Please take a look at our shipping information to find out the shipping costs for the individual regions.

Attention: We do not deliver alcoholic goods abroad! If your shopping basket contains alcohol (mead, etc.), there will be no shipping options for abroad. Remove the alcoholic goods from your shopping basket to continue with the order.

A: Once you have placed your order, it usually takes 2-3 working days for it to be prepared in our warehouse, packed and handed over to the shipping service provider. In extremely busy periods, especially during the major con season in (late) summer, it can take up to 5 working days for orders to leave our warehouse.
After processing in the warehouse, we hand over the parcel to the desired shipping company. Depenting on the destination, deliveries within Europe take approx. 3-5 working days.
Shipments to non-EU countries such as Canada or the UK take considerably longer - around 20 working days have to be calculated.

A: We supply the entire EU as well as third countries such as Canada, Switzerland, Australia and the UK.
In general, if you select a country when creating an account, we will deliver to that country. Unfortunately, certain overseas regions such as Réunion or the Canary Islands are not included in our delivery area.

Orders from the USA are only possible via our partner Medieval Collectibles.

Attention: We do not deliver alcoholic goods abroad! If your shopping basket contains alcohol (mead, etc.), there will be no shipping options for abroad. Remove the alcoholic goods from your shopping basket to continue with the order.

A: We are pleased to be able to offer you an exclusive local distribution partner for the USA:
Medieval Collectibles will take care of your questions and orders. Mytholon will no longer accept orders from US customers. From now on, this will not only save you shipping costs, but also shipping time.
If you have any questions, our colleagues at Medieval collectibles support will be happy to help you!

A: The following options are available to you:
• Prepayment
• PayPal
• iDEAL (via PayPal)
• Bancontact (via PayPal)
• EPS Sofortüberweisung (via Stripe)
• SOFORT (via Stripe)
• Google Pay, Apple Pay (via Stripe)
• credit card (via Stripe)
• P24 (via Stripe)

We ask for your understanding that we unfortunately cannot accept prepayment for remaining stock and limited editions!
Due to the time delay in the transfer by bank transfer, we can no longer guarantee a successful order, as the product could be sold out in the meantime. Immediate payment methods minimise the risk of double bookings and enable fast processing of the transaction.

A: As a rule, you do not need to send us proof of payment. The system automatically recognises the payment received and processes your orders immediately.

Attention: However, if you subsequently change the payment method or are requested to make a payment by Support, we urgently need a receipt!
This can be in the form of a PayPal transaction code (either as a code or screenshot/PDF), or in the form of a receipt from your bank (screenshot, image or PDF).
Please mail your receipt to our support team.

A: Your order probably contains reduced remaining stock or limited editions.
Remaining stock and individual items are sometimes only available in small quantities and items cannot be reserved before payment is received. For this reason, the prepayment payment method is not available for orders containing remaining stock. For these items, payment methods are offered via the payment partner PayPal or alternatively via Stripe (credit card, GooglePay & Co.).
These payment methods minimise the risk of double bookings and guarantee fast processing of the transaction. We ask for your understanding that we unfortunately cannot offer prepayment for orders with remaining stock!

A: If you would like to reserve or pre-order products for one of our events, you can do so via our pre-order form.
Please note that your enquiry must be confirmed by us at least 14 days before the start of the event. The following information is required in the form:
• Event name
• Date and location of the desired event
• Article name, article number and quantity
• Your first name, surname

The item prices of the online shop cannot be guaranteed for pre-orders. The prices valid on the market apply.
EOnly currently available items can be pre-ordered for markets.
Please let our event team know if you have to cancel at short notice so that we can sell the reserved goods elsewhere.

A: If you want to know which markets and events we are attending, take a look at our list of events.

A: If you have any questions regarding stand bookings for events, our colleagues in Leipzig are the right people to contact. You can reach the event team via mail.
The Leipzig team will discuss with you directly whether we still have capacity for events or whether the concept fits. Ideally, please write to our colleagues with the following information:
• Your name and company
• Venue and date
• Concept of the event
• Product requests, if applicable

A: Unfortunately, we are generally unable to offer returns for an item that you have purchased at an event.

Does the item have a defect? Then we will do our best to provide you with a replacement. Please contact our support with the following information:
• Date and place of purchase
• Proof of purchase!
• Article number or name of the article
• Pictures of the damage

A: We are happy to offer clubs and organisations a quantity discount of 10% for every item ordered at least 10 times. To take advantage of this offer, please write to our support team. It is best to give your colleagues the following information:
• Billing and shipping address
• Name of club/organisation
• Proof of the active existence of the association

If you are interested in a closer, long-term collaboration, please get in touch with your concept and ideas at our PR team.
Various projects and collaborations are possible, for example:
• Product raffles on your channel
• Product tests of new releases
• Personalised discount code for your event
However, these campaigns are also linked to certain requirements, on which our colleagues from the PR department will advise you in detail.

A: To sell our products as a retailer, please register in our online shop and send us a copy of your trade licence and some pictures of the shop/market stall where you would like to sell our products to our retailer support team.
Our dealer support team will also be happy to answer any questions by phone at +4940 35 715 636.
Our colleagues will get back to you with all the next steps and have answers to every question.

A: To take part in the Facebook prize draw, you need your own Facebook account. With this you have to like our page & comment on the raffle post.
We always draw our winners on Tuesdays around 4pm and link them in a new comment under the post of the prize draw.
Attention: We will not reply to your comment with a prize notification and will never ask you to register your details via an external link!
All other restrictions, such as minimum age and country (e.g. we do not give away to Australia), are best read in our conditions of participation.

A: Please contact us directly! You can contact us either via Facebook Messenger or via Mail. We will need the following data from you:
• eMail
• Shipping address
• Telephone number (for the shipping service provider)
• Colour & size, if selectable
If you already have a customer account with us, we will add your prize to it. If not, we will create a customer account for you so that you can use the full scope of our service.
Attention: We always draw our winners on Tuesdays at around 4pm and link them in a new comment under the raffle post. We will never reply to your comment with a prize notification and will never ask you to register your details via an external link!